Refund policy

30-Day Return Policy

We want you to love your CARIBBEAN LUX jewelry. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unworn, unused, and in its original condition and packaging. Proof of purchase is required.

To request a return, please contact us at caribbeanluxjewelry@gmail.com before sending your item back. Returns sent without first requesting a return may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us promptly so we can make it right. Please include your order number and photographs of the item when possible.

Non-Returnable Items

For hygiene and safety reasons, earrings that have been worn cannot be returned unless they arrived damaged or defective. Personalized, customized, final-sale, and gift-card purchases are also non-returnable.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund.

Exchanges

If you would like a different item, the fastest option is to return the eligible item and place a new order for the item you want.

Questions

For questions regarding returns or refunds, contact CARIBBEAN LUX at caribbeanluxjewelry@gmail.com