Frequently Asked Questions

What materials are used in CARIBBEAN LUX jewelry?

Our jewelry features carefully selected materials and finishes designed to capture the color and beauty of the Caribbean. Materials vary by design, so please refer to each product description for specific details.

How should I care for my jewelry?

To help preserve the beauty of your CARIBBEAN LUX jewelry, avoid prolonged exposure to water, perfumes, lotions, household chemicals, and other harsh substances. Store jewelry in a clean, dry place when not being worn and gently wipe it with a soft cloth after use.

How long does it take to process my order?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing may take slightly longer during holidays, promotions, or periods of high order volume.

How can I track my order?

Once tracking information becomes available, it will be included in your shipping confirmation. You can also use the Track Your Order link on our website.

How much does shipping cost?

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout before you complete your purchase.

Do you accept returns?

Yes. Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition and packaging. Please review our Returns & Refunds Policy for complete details.

Can earrings be returned?

Unworn earrings may be eligible for return. For hygiene and safety reasons, earrings that have been worn cannot be returned unless they arrived damaged or defective.

Who pays for return shipping?

Customers are responsible for return shipping on standard returns. If you received an incorrect, damaged, or defective item, please contact us so we can help resolve the issue.

What should I do if my jewelry arrives damaged or I receive the wrong item?

Please contact us promptly at caribbeanluxjewelry@gmail.com with your order number and, when possible, photographs of the item and packaging. We will work with you to make it right.

Can I cancel or change an order after placing it?

Contact us as soon as possible at caribbeanluxjewelry@gmail.com. We will do our best to help, but once an order has entered fulfillment or shipped, we may not be able to change or cancel it.

Do you offer jewelry sets?

Yes. CARIBBEAN LUX offers coordinating pieces and jewelry sets designed to make it easy to create a complete ocean-inspired look. Visit our Jewelry Sets collection to see currently available designs.

How can I contact CARIBBEAN LUX?

For questions about products, orders, shipping, or returns, email us at caribbeanluxjewelry@gmail.com.